Consumers receiving Australian Government funded aged care services have the right to be properly looked after, treated well and given high quality care and services. The rights of consumers are protected by a Charter of Aged Care Rights.
On 1 July 2019, a single Charter of Aged Care Rights (the Charter) came into effect. It replaced previous charters of care recipients’ rights and responsibilities.
The comprehensive, concise Charter provides the same rights to all consumers, regardless of the type of subsidised care and services they receive.